Link Work Order to Work Request

Objective

Link one or more work requests to the work order that was raised to address an incident or provide a service.

Before you begin

In order to link a work request to a work order, the base status of the work request cannot be Awaiting Approval.

How to link a work order to a work request

1. From the On Key home page, navigate to Work Management > Work Requests > Work Requests.The Work Requests browse window opens.
2. Select one or more work requests to be linked to the work order.
3. Use the Link Work Order custom action in the Assist panel in the sidebar.
4. Select the work order from the drop-down list.
5. Click Accept.

As a result

The work request will be linked to a work order.

Please note, if a work request already has a linked work order, you cannot link it to another work order.