Asset Warranties

The asset warranty functionality is designed to provide essential warranty information at the point of reactive work order creation. This aids in decision-making and potentially reduces costs by utilising warranty services when applicable and appropriate.

Assets and components can have multiple linked warranties. If a reactive work order is created for an asset for which one or more active warranties exist, the user is notified.

The asset warranty module contains the following features:

  • warranty notification: at the time of creating a reactive work order, the user is notified if the asset or asset component is under warranty;
  • supplier information: identification of the primary supplier responsible for the asset;
  • warranty expiration: capturing of the specific date when the warranty expires;
  • type of warranty: optional grouping mechanism to group warranties (for example mechanical or electrical);
  • multiplicity of warranties: multiple warranties can be associated with a single asset;
  • warranty strictness: dictates the conditions under which the warranty is applicable.
Keep in mind

The Enforce Asset Warranty system option needs to be enabled to enforce asset warranty logic when creating reactive work orders and saving work order tasks against assets or components with linked asset warranties.
If Enforce Asset Warranty is set to false, asset warranty logic is not enforced even though the configuration of asset warranty records is allowed.
Refer to the Work Orders Defaults Screen for more information.